Usb Redirector Technician Edition Customer Module Version 1.9.7
: The customer plugs their USB device into their port, and it becomes available for the technician to "Capture" and service. Technical Details & Compatibility Developer IncentivesPro File Size Typically less than 2 MB OS Support Windows XP up to Windows 10 (32-bit & 64-bit) Licensing Free for the customer; technician requires a license Why Version 1.9.7?
: The device appears on the technician's computer as if it were plugged in directly, allowing them to perform the necessary service. 18;write_to_target_document7;default0;374;18;write_to_target_document1a;_dY3uafjiOJ-0i-gPprHm8AU_20;2a; Technical Considerations 0;16;
: The Customer Module is a "zero-install" portable application, meaning clients can run it immediately without complex setup. Direct IP Connectivity
Version 1.9.7 serves as a key pillar for older infrastructure deployments. Below are its core technical specifications and limitations: IncentivesPro Installation Requirement Zero installation needed on the customer side Licensing Free for the customer; paid for the technician Device Limit Up to 3 simultaneous USB devices per customer Default Port TCP Port 32032 Supported Devices : The customer plugs their USB device into
CONNECTION STATUS: STABLE LATENCY: 840ms (HIGH) CLIENT: USB REDIRECTOR TECHNICIAN EDITION CUSTOMER MODULE VERSION 1.9.7
is a specialized utility developed by IncentivesPro that allows hardware repair professionals to virtualize and bridge remote USB connections across the internet . The Customer Module version 1.9.7 is the portable, client-side executable file that end-users run to feed physical hardware directly into a distant workshop's PC.
Data Recovery: Allowing a specialist to run deep scans on a USB drive located in another country. Safety and Security The Customer Module version 1
What specific (e.g., smartphone, dongle, diagnostic tool) are you trying to redirect?
: The customer runs the module on their machine. Note : The customer must have administrator privileges on their operating system to run this file properly.
: Installed directly on the expert’s workstation, requiring a paid subscription. requiring a paid subscription.
| Setting | Recommended value | |---------|------------------| | Auto-reconnect on network failure | Enabled | | Connect on startup | Disabled (unless agreed with technician) | | Show tray icon | Enabled |
: You must have admin privileges to run the module.
The customer module ( usb_redirector_customer.exe ) is typically found within the installation folder in Program Files .