The printer is not properly in Service Mode or the USB connection is loose.
Once your printer is in Service Mode and you have extracted the Service Tool file, follow these steps to reset the ink counter:
Put the printer into using the exact physical button sequence outlined in Method 1, Phase 1 . Open the Canon Service Tool executable on your Windows PC.
Turn the printer off and then back on to return to normal operation. Software Resetters resetter printer canon g2010
The software cannot communicate with the printer because the printer is not in Service Mode, or the wrong Service Tool version is being used.
Click on the or "Waste Ink Pad Counter" button to set the counter to 0. Click "EEPROM" to save changes.
The first time you get the 5B00 error, the pads are likely not saturated enough to cause a leak. The printer is not properly in Service Mode
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Inside every Canon inkjet printer lies an absorbent pad (or series of sponges) designed to catch excess ink during print head cleaning cycles, borderless printing, and power flushing. Over time, this pad becomes saturated.
The printer will print a reset information page showing a "D" value of 0%. Turn the printer off and then back on
In the "Clear Ink Counter" section, find and click Set .
There are two types of resetters available for the Canon G2010:
You will likely need a resetter if you see any of these common errors:
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