Jib AI is still in its early stages. HD plans to add order processing, refund management, appointment scheduling, electronic health record access, and asynchronous virtual care with expert physicians. The goal is to make Jib AI capable of handling the vast majority of customer interactions end‑to‑end, reducing the need for human agents and improving response times.
With over , 30,000 service packages , and 3,000 provider partners across two countries, HDmall has already proven that its model works. And with Jib AI handling 60% of customer interactions and delivering 24/7 instant support, the platform is only becoming smarter, faster, and more useful with each passing day.
To give you a balanced perspective, let us look at anonymized reviews from actual users of .
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For inpatient care and complex operations, the ecosystem extends into . Described as an "Airbnb for surgeries," this service connects patients with specialized surgeons and utilizes empty operating room capacities in private hospitals. This model lowers surgical costs for patients while helping hospital infrastructures optimize underused resources. 3. Flexible Financial Support
In addition to its marketplace services, HD has launched an innovative wing known as . This initiative acts as an "Airbnb for surgeries," utilizing the unused operating room capacity of hospitals and clinics.
Of course, no platform is perfect. Some users have noted that not every clinic in Thailand is listed yet, especially in rural areas. Others have experienced occasional glitches with the booking calendar. However, customer support is responsive via Line, email, and phone.
HDmall: Revolutionizing Healthcare Access in Southeast Asia (accessible via HDmall.co.th and HDmall.id ) is the leading healthcare and surgery marketplace in emerging Southeast Asia. Headquartered in Bangkok, the platform acts as a digital "front door" to healthcare, connecting patients with a network of over 2,500 healthcare providers across Thailand and Indonesia.
Because requires providers to list all‑inclusive prices (or clearly state exclusions), you can avoid unpleasant surprises when you get the bill. This is particularly important for procedures like dental crowns or lab tests where “extra fees” are common.
Gone are the days of waiting on hold for a receptionist. With , you can book an appointment in under three minutes. Choose your service, select a provider, pick a date and time slot, and enter your details. Confirmation is sent instantly via email and SMS. Cancellations or rescheduling are also handled online with clear policies.