Dollar General's policy is intentionally more rigorous than many state laws. While a state's law may allow a clerk to not card a customer who "looks over 21," . The company takes this so seriously that store systems often require a scanned photo ID to proceed, making it difficult for an employee to override or bypass the check. Remember: an ID check is mandatory and should be performed at the time of each sale , even for regular customers.
You will face immediate disciplinary action, which almost always results in termination. Additionally, law enforcement often runs "sting operations." If you sell to an underage law enforcement informant, you can be personally fined, arrested, and required to appear in court. Can I accept an ID if the expiration date was yesterday?
Employees must not make exceptions for "regulars" or acquaintances. Even if you know the customer, you must check their ID. 2. Key Knowledge Check Answers & Scenarios
To be valid, the identification must be current (not expired), government-issued, and include a photograph and birthdate. Standard acceptable IDs include: State-issued driver's licenses State-issued identification cards Military IDs
Remove the alcohol from the counter area so the customer cannot grab it.
. Employees can be held liable for illegal sales even if they did not physically pour the alcohol (e.g., just scanned it). Refunds/Returns Alcohol returns must have a receipt. Only are allowed; exchanges are prohibited. Operational Guidelines Training Timeline : New hires must complete the training within System Login : You must be logged into
: Feel the texture, check the expiration date, and look for alterations. Refusing a Sale
Dollar General registers often feature barcode scanners to verify IDs automatically. If the scanner fails, you must visually inspect the ID, manually calculate the age, and input the correct date of birth into the register.
If you suspect a fake, ask the customer questions based on the ID, such as their zip code, middle name, or zodiac sign.
Dollar General's policy is intentionally more rigorous than many state laws. While a state's law may allow a clerk to not card a customer who "looks over 21," . The company takes this so seriously that store systems often require a scanned photo ID to proceed, making it difficult for an employee to override or bypass the check. Remember: an ID check is mandatory and should be performed at the time of each sale , even for regular customers.
You will face immediate disciplinary action, which almost always results in termination. Additionally, law enforcement often runs "sting operations." If you sell to an underage law enforcement informant, you can be personally fined, arrested, and required to appear in court. Can I accept an ID if the expiration date was yesterday?
Employees must not make exceptions for "regulars" or acquaintances. Even if you know the customer, you must check their ID. 2. Key Knowledge Check Answers & Scenarios dollar general alcohol sales training answers
To be valid, the identification must be current (not expired), government-issued, and include a photograph and birthdate. Standard acceptable IDs include: State-issued driver's licenses State-issued identification cards Military IDs
Remove the alcohol from the counter area so the customer cannot grab it. Dollar General's policy is intentionally more rigorous than
. Employees can be held liable for illegal sales even if they did not physically pour the alcohol (e.g., just scanned it). Refunds/Returns Alcohol returns must have a receipt. Only are allowed; exchanges are prohibited. Operational Guidelines Training Timeline : New hires must complete the training within System Login : You must be logged into
: Feel the texture, check the expiration date, and look for alterations. Refusing a Sale Remember: an ID check is mandatory and should
Dollar General registers often feature barcode scanners to verify IDs automatically. If the scanner fails, you must visually inspect the ID, manually calculate the age, and input the correct date of birth into the register.
If you suspect a fake, ask the customer questions based on the ID, such as their zip code, middle name, or zodiac sign.
